Shipping Policy for Lily (lilypk.com)

Delivery Charges:

• Orders Below PKR 2,000: Standard delivery fee of PKR 200 applies.

• Orders Above PKR 1,999: Free shipping across Pakistan. 

Delivery Timeframe:

• Orders are typically delivered within 5–6 business days.

Order Cancellation:

• Cancellations can be requested within 4 hours of placing the order.

• Orders already initiated for shipping cannot be canceled.

Exchange Policy:

• Products can be exchanged if:

  • The item is unused, unwashed, and in its original condition with tags and packaging intact.

  • The exchange request is made within 7 days of delivery.

  • The product was purchased directly from www.lilypk.com.

• Exchanges are only accepted if the wrong size or color was sent.

• If the customer ordered the wrong size, they must pay 50% of the price of the new product and return the previous one to the rider.

Return Policy:

• Returns are not accepted for inner-wear items, including vests, briefs, panties, camisoles, thermals, and socks, due to hygiene reasons.

• For other products, returns are accepted if:

  • The item is unused (other than for fit trials), unwashed, and in sellable condition.

  • All tags and original packaging are intact.

  • The original invoice is included.

  • The return request is made within 7 days of delivery. 

Contact Information:

• Phone: 0310-0005459 (10 AM to 7 PM PST on weekdays)

• Email: lilyknitwear91@gmail.com

For more details, please visit Lily's official website: lilypk.com