Delivery & Exchange Policy
Effective Date: 29-07-2024
Delivery Policy
Delivery Charges: A flat delivery fee of Rs. 250 applies to all orders within Pakistan.
Exchange Policy
At lilypk, we stand behind the quality of our products and prioritize customer satisfaction. If you are unsatisfied with your purchase, we are here to help!
Cancellation Policy
You may request a cancellation within 4 hours of placing your order.
Cancellations will not be accepted if your order has already been initiated for shipping.
Return Conditions
To maintain rigorous hygiene standards, we do not accept returns on the following items:
Inner-wear (including vests, briefs, panties, camisoles, thermals, and socks)
However, we will accept returns on other products under the following conditions:
Eligibility:
The product(s) must be purchased directly from www.lilypk.com and not from any other retailer, whether online or offline.
A return request must be submitted within 7 days from the date of delivery.
Condition of Product(s):
The product(s) must be unused (other than for fit trials) and unwashed.
The product(s) should not show any stains, marks, stitches, or holes caused by the consumer.
All tags and original packaging must remain intact and should be included with the return.
The original invoice must be returned with the product(s).
The product(s) should arrive back at our facility in sellable condition.
Contact Us
If you have any questions or require assistance regarding delivery or exchanges, please contact our team at 0310-0005459 (10 AM to 7 PM PST on weekdays) or email us at care@lilypk.com. We will respond to you as soon as possible.
Delivery Policy
Delivery Charges: A flat delivery fee of Rs. 250 applies to all orders within Pakistan.
Exchange Policy
At lilypk, we stand behind the quality of our products and prioritize customer satisfaction. If you are unsatisfied with your purchase, we are here to help!
Cancellation Policy
You may request a cancellation within 4 hours of placing your order.
Cancellations will not be accepted if your order has already been initiated for shipping.
Return Conditions
To maintain rigorous hygiene standards, we do not accept returns on the following items:
Inner-wear (including vests, briefs, panties, camisoles, thermals, and socks)
However, we will accept returns on other products under the following conditions:
Eligibility:
The product(s) must be purchased directly from www.lilypk.com and not from any other retailer, whether online or offline.
A return request must be submitted within 7 days from the date of delivery.
Condition of Product(s):
The product(s) must be unused (other than for fit trials) and unwashed.
The product(s) should not show any stains, marks, stitches, or holes caused by the consumer.
All tags and original packaging must remain intact and should be included with the return.
The original invoice must be returned with the product(s).
The product(s) should arrive back at our facility in sellable condition.
Contact Us
If you have any questions or require assistance regarding delivery or exchanges, please contact our team at 0310-0005459 (10 AM to 7 PM PST on weekdays) or email us at care@lilypk.com. We will respond to you as soon as possible.
